Frequently Asked Group1 Chery Questions

What are the advantages of using Group1 Chery?

Aside from high-quality vehicles, you also benefit from working with incredible people who believe good customer service is what grows a successful business. As such, you can rely on Group1 Chery to deliver on our promise of providing you with the best possible vehicle deals. If you are satisfied with our level of service, we’d be delighted if you told your friends about it.

Do you do regular offers and promotions?

Yes, we offer our own Group1 Chery special deals as well as supporting special national promotions from Nissan South Africa. Find out more about our latest Chery deals and specials by going to our Group1 Chery Specials page.

What are the advantages of using Group1 Chery?

One of the reasons Group1 brought Chery into the fold is its commitment to quality and reliability, showcased through Chery’s class-leading 1,000,000 km warranty on select models, providing long-term reassurance. This dedication to customer satisfaction aligns with Group1’s own high standards and strong focus on value, backed by a comprehensive service network designed to build lasting customer relationships.

Where is Group1 Chery located?

Our Group1 Chery dealerships are in Stellenbosch, Mossel Bay, Knysna and George but we can deliver your new Chery right to your door regardless of where you are in South Africa.

Do you sell new and used Chery vehicles?

Yes. We sell new Chery vehicles and through the Group1 Auto group, we also offer quality used cars from all manufacturers. Please visit our used vehicles for sale page to find out more about our wide range of second-hand vehicle brands.

What financing options are available for purchasing a Chery vehicle?

At Group1 Chery, we offer flexible financing solutions tailored to meet a variety of needs, including traditional instalment financing and optional balloon payments for lower monthly repayments. Customers can consult directly with our finance team—either in person or over the phone—to explore personalized options that fit their budget and lifestyle.

What assurances do I get on used vehicles?

Whether you buy a pre-owned Chery or not, any used car from Group1 Chery is carefully sourced and checked by our team of automotive experts. You can even bring your vehicle back to us for as long as you own it for free roadworthy checks.

Can you provide a trade-in value on my car?

Yes. We believe that getting the best and most accurate valuation on your car is essential for ensuring the best value on a new vehicle purchase along with planning any finance you may need. Get in touch with Group1 to request a call back from our experienced staff about a Trade-in Valuation.

What is the warranty coverage on new Chery vehicles?

New Chery vehicles from Group1 come with a comprehensive warranty, providing coverage for various components and peace of mind for years. Warranty terms may vary by model, so it’s best to refer to our Chery warranty page for details specific to your vehicle.

Do you sell demo vehicles?

Most definitely! The truth is, we regularly offer our customers some of the best quality Chery Demo Vehicles for Sale in South Africa.

Are you Chery experts?

Absolutely! We have a great deal of knowledge of Chery vehicles and a team of individuals who share a real passion and enthusiasm for the Chery brand and all things Chery. Don’t take our word for it, visit our showroom or service centre to find out more.

How can I schedule a test drive for a Chery vehicle?

Scheduling a test drive with Group1 Chery is simple. Interested customers can fill out an online request or contact the dealership directly. Our team will help arrange a convenient time to experience the performance, comfort, and features of any Chery model firsthand.

Do you know about other cars too?

Oh, for sure! As one of a few mega dealers in South Africa, we are true-to-form motor dealer professionals and have vast knowledge encompassing all kinds of vehicles and specifications, whether new or used. We also service non-Chery vehicles at our service centres in Stellenbosch, Knysna, George and Mossel Bay for several customers.

Where does Chery sit compared with other automotive manufacturers?

While relatively new in South Africa, Chery vehicles offer some of the very best value for money anywhere on the market. Chery cars are strong, reliable and filled with loads of standard safety and convenience features you’d pay a premium for at other brands.

What safety features are included in Chery vehicles?

Chery vehicles are known for their robust safety features, including standard ABS, airbags, and electronic stability control on many models. Higher trims often include advanced systems like lane departure warning and adaptive cruise control, providing an added layer of security.

What’s the current range of Chery cars and SUVs?

As the Chery brand is relatively new, we have three ranges of the very best new Chery cars for sale, including the Chery Tiggo 4 Pro, Chery Tiggo 7 Pro and the Chery Tiggo 8 Pro. We will also be introducing any new models entering the Chery range.

Can you deliver my new or used vehicle to me?

We most certainly can! While we are based in Stellenbosch, Knysna, George and Mossel Bay, we have a well-established national vehicle delivery service that allows you to take advantage of amazing Chery vehicle prices, regular Chery Promotions and exceptional Group1 Chery customer service no matter where you are situated in South Africa. Contact your nearest showroom to find out more and remember to regularly visit our Chery blog for all of the latest updates on vehicle launches and news.

What should I do if I encounter issues with my Chery vehicle after purchase?

If you experience any issues, contact our customer service team immediately for guidance. Group1 Chery supports warranty claims and offers authorised repair services, ensuring any problems are handled promptly and professionally.

Does Chery sell family cars?

Absolutely, and they look absolutely incredible! Chery has become a brand synonymous with exceptional reliability, quality and value for money and it shows with its amazing Chery Tiggo SUV/ CUV. These types of vehicles are perfectly suited for families as they offer levels of comfort and safety you’d pay a premium for on more luxury brands. Please visit our Chery New Vehicles page for more information on the range of Sports Utility Vehicles and Crossover Utility Vehicles.

How do I book for a service?

If you need to book a Chery service, simply give us a call and we’ll book your car in. Alternatively, visit the website and go to the book a service page, send us the relevant details and we will call you back. Don’t forget to send us the odometer reading and any particular issues you are experiencing with your car so we can perform a thorough check.

Can I customise my Chery vehicle before purchase?

Yes, Group1 Chery offers a range of customisation options for new models. You can select from various colour choices, accessory packages, and additional features to tailor your vehicle to your preferences.

What are the current Chery models available, including MAX versions?

Group1 Chery offers the full Chery SUV range, including the popular Tiggo 4 Pro, Tiggo 7 Pro, and Tiggo 8 Pro, alongside their MAX variants. These vehicles provide enhanced features, performance options, and configurations suited to different driving needs, from compact city cars to spacious family SUVs.

What are the benefits of servicing my vehicle at Group1 Chery?

Servicing at Group1 Chery ensures that your vehicle is maintained according to the manufacturer’s standards. Our skilled technicians use genuine parts and specialised equipment, extending your vehicle’s longevity and retaining warranty coverage. Schedule your service.

How does Group1 Chery ensure the quality of its used vehicles?

Group1 Chery applies rigorous inspection processes on all pre-owned vehicles, verifying the condition and ensuring roadworthiness before listing them for sale. This attention to detail provides peace of mind, whether you’re buying a used Chery or another brand. Learn about our used vehicles.

What are the fuel consumption rates for Chery vehicles?

Fuel consumption rates vary across Chery models and derivatives. For example, the Tiggo range, including the Tiggo 4 Pro, Tiggo 7 Pro, and Tiggo 8 Pro MAX, offers different efficiencies based on engine and transmission type. For the most accurate fuel consumption details, please refer to each model’s page to explore the fuel figures for each range and derivative.

How can I stay updated on new Chery models and promotions?

Subscribe to the Group1 Chery newsletter or follow us on social media to receive the latest updates on new releases, special offers, and dealership events. Each of our dealerships has an individual Facebook page. This includes Chery Lephalale, Chery Kuils River, Chery Stellenbosch, Chery George, Chery Knysna, and Chery Mossel Bay. This way, you won’t miss out on exciting opportunities, news, deals and more!

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